Getting help: support, demos and system status

Start with Ask Polzy

The quickest answer is often one question away. Ask Polzy is on every page and every plan: ask how something works, why a figure moved, or where a setting lives.

The Help menu in the top bar searches this help center from inside the app. Every article is written in all six languages.

Contact the Polzy team

Open Support in the sidebar. It is a direct line to the people who build Polzy, and anyone in your workspace can use it.

1. Under Contact the team, choose What about: a question, a bug, a feature request, billing or renewal.
2. Write your message. Paste a screenshot or attach files — up to five, 25 MB each.
3. Send it. You get a reference, and our reply arrives by email and in the app.

Your requests lists what you have sent and where each stands. When one reads Waiting on you, a banner on Support says so.

How fast we reply

Every request is answered. How fast depends on your plan.

• Solo. Within 24 hours.
• Team and Business. Within 8 hours.
• Enterprise. Within 2 hours.

On Free, we reply as soon as we can.

Book a demo

Want to see Polzy with someone from the team first? Book a demo at polzy.ai/demo.

1. Tell us your name, your work email and your company.
2. Choose who you want to hear from, and what you want to learn.
3. Pick a slot from the times we have free in the next four weeks.

You get an email to confirm, with a link to change the time. If we need to suggest another time, you will hear from us the same way.

System status

System status shows whether everything is running, and any incident as it is handled. Click Subscribe to updates to hear about incidents by email.

Ideas and requests

Missing something? Choose Feature request under Contact the team, or Request a feature on the roadmap. Every request reaches the team.