Reply to the people behind the answers
Answer a comment by email, SMS, WhatsApp or Slack, straight from Polzy. Even a respondent who stayed anonymous can reply without saying who they are.
How it works
One reply can change how people feel
Reply from a comment
Start a conversation from any answer.
Anonymous if they want
Polzy relays the messages, so an anonymous respondent stays anonymous.
Turn it into an action
Note what you learned, and give the follow-up an owner.
What's included
Everything in Conversations
Conversations
Reply to a respondent, even one who stays anonymous.
Anonymous replies
Two-way messages, without names.
Suggested replies
Polzy drafts a reply you edit before you send it.
One inbox
Every conversation in one place, with the answer it started from.
SMS and WhatsApp
Reach people without a work inbox. SMS goes one-way from Polzy's sender; WhatsApp sends through your own Telnyx or Twilio account.
Slack and Microsoft Teams
Direct messages to people in Slack, and posts to a channel in Teams.
Let Polzy help with the reply
In a conversation, Polzy drafts a reply from the comment and you edit it before sending. In the chat, ask it to find the comments worth answering.
- “Show me the comments that mention delivery”
- “Make this reply shorter and warmer”
- “Help me ask what would help, without asking who they are”
Used for
Works best with
Questions about Conversations
Close the feedback gap.
Free for your first 1,000 responses a month. Team and Business start with a free trial.