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Customer experience

Find out why customers stay, and why they leave

NPS, satisfaction after a purchase and feedback when someone cancels, sent at the right moment. Polzy groups every comment into themes and turns the biggest complaints into owned actions.

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  • Email, link, QR code or embed
  • The reason behind every score
  • Themes across every survey
Ask Polzy

From NPS to fixes, in one conversation

Describe what you need. Polzy asks what it is missing, builds it with your themes and your people, and waits for your approval.

Ask PolzyCustomer experience workspace
Send a short survey after every fulfilled Shopify order

I drafted a three-question satisfaction survey and a workflow that emails it when Shopify marks an order fulfilled. It stays off until you turn it on.

What Polzy prepared
Survey
3 questions · satisfaction, ease and why
Trigger
Shopify · order fulfilled
Workflow
Email the survey to the customer
Change somethingApprove and open

What you can run

Ask at the moments that decide loyalty

NPS

A relationship survey every quarter: promoters, passives and detractors, with the reason behind each score.

Questions
2
Time
30 sec
Rhythm
Quarterly
  • The score’s trend by any field you hold, such as plan or country
  • Reasons grouped into themes
  • Follow up with detractors in a conversation

From answer to action

A complaint today, a fix this week

They say
“Arrived two days late and nobody told me.”
“Support solved it in one chat. Impressive.”
“Great product, but ordering is clunky.”

Polzy reads it

Late deliveries drive detractors in Belgium

58 of 120 detractor comments mention delivery. Most of them name one carrier.

ReliabilityCountry · BE
Someone owns it
Review delivery times with the carrier
Daan JansenDue 8 Nov
Detractors hear back in a conversation

Themes that fit

Themes that match your customer journey

Every question maps to a theme and every comment is tagged with one, so you see which part of the experience costs you the most promoters. Add your own as you go.

  • Product value
  • Ease of use
  • Support quality
  • Pricing
  • Reliability

  • Reply to any customer

    Answer a comment by email from Polzy, or on Business by SMS and WhatsApp through your own Telnyx or Twilio account, and keep the thread beside the response.

  • Privacy by design

    Data stored in the EU, and answers deleted automatically after the retention period you set.

  • Link, QR code and embed

    Collect feedback on receipts, in store or on your own site, without a contact list.

Connects with
  • ShopifyShopify
  • TwilioTwilio
  • ZapierZapier
  • WebhooksWebhooks
All integrations

Templates to start from

Or describe your own and Polzy drafts it

  • Post-purchase satisfaction

    Satisfaction, how easy ordering was and what could be better.

    3 questionsUse

  • Quarterly NPS

    The recommend question and the reason behind the score.

    2 questionsUse

  • Cancellation feedback

    Why customers leave, and anything they want you to know.

    2 questionsUse

  • Support satisfaction

    How the last ticket went, right after it closes.

    Drafted by Ask PolzyUse

Questions teams ask

From Shopify, yes: an order that is paid or fulfilled can start a survey. Any other system can start one by calling a webhook.

Close the feedback gap.

Free for your first 1,000 responses a month. Team and Business start with a free trial.

Start for freeBook a demo
Data stored in the EUGDPRCancel any time