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Patient experience

Better care starts with what patients tell you

Feedback after a visit by text message or email, or from a QR code in the waiting room. Polzy finds what patients struggle with, by location and department, and shows a support line to anyone who needs one.

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  • A QR code in the waiting room
  • A support line on every worrying answer
  • Stored in the EU
Ask Polzy

Set up patient feedback for every location

Describe what you need. Polzy asks what it is missing, builds it with your themes and your people, and waits for your approval.

Ask PolzyPatient experience workspace
Text patients an hour after their visit

I drafted a five-question survey on your themes and a workflow that texts it an hour after the appointment, started by a webhook from your scheduling system. It stays off until you turn it on.

What Polzy prepared
Survey
5 questions · 4 themes
Trigger
Webhook · appointment finished, plus 1 hour
Step
A text message with the survey link
Change somethingApprove and open

What you can run

From the waiting room to the follow-up call

After a visit

A short survey after the appointment. Scores by location and department, with every comment read.

Questions
5
Time
1 min
Sends
After the visit
  • Started by a webhook from your scheduling system
  • Results by location and department
  • A low score creates a callback action

From answer to action

A complaint in the morning, a callback by the afternoon

They say
“Waited 40 minutes past my appointment. Again.”
“The nurse explained everything so kindly.”
“Good care, but booking online is a pain.”

Polzy reads it

Waiting time is the top issue in Utrecht

41 of 96 comments since the new booking system mention waiting. The other locations are stable.

Waiting timeLocation · Utrecht
Someone owns it
Shorten morning slots and text patients when running late
Maartje KuipersDue 4 Nov
Four patients called back the same day

Themes that fit

Themes that reflect the whole visit

From booking to aftercare. Ask Polzy proposes the themes when it sets up your workspace, every question and comment maps to one, and practice managers see where patients struggle at each location.

  • Friendliness
  • Waiting time
  • Explanation
  • Cleanliness
  • Booking
  • Aftercare

  • Safety signals

    Open answers are checked for signs of risk. The patient sees a support line straight away, and only the reviewers you name are told.

  • Privacy you can explain

    Stored in the EU, with our data processing agreement published, and answers deleted after the retention period you set.

  • No app, no account

    Patients answer from a text message, an email or a QR code, on any phone.

Connects with
  • TwilioTwilio
  • TelnyxTelnyx
  • WebhooksWebhooks
All integrations

Templates to start from

Or describe your own and Polzy drafts it

  • After a visit

    After a visit: waiting, clarity, respect.

    Drafted by Ask PolzyUse

  • Waiting room QR

    Answer while you wait, no contact details needed.

    Drafted by Ask PolzyUse

  • Discharge

    How the stay went, before going home.

    Drafted by Ask PolzyUse

  • Care team pulse

    Workload and support for the staff.

    Drafted by Ask PolzyUse

Questions teams ask

No. They answer from a text message, an email or a QR code, on any phone.

Close the feedback gap.

Free for your first 1,000 responses a month. Team and Business start with a free trial.

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Data stored in the EUGDPRCancel any time