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Customer satisfaction

Find out why customers stay, and why they leave

NPS after onboarding, CSAT after every support ticket, and a quarterly relationship survey. Polzy tags the reasons behind each score.

Measure satisfactionBook a demo
NPS · September
+42+6
Promoters56%
Top reason to recommendSupport speed
Top reason not toPricing clarity
Reasons, not just scores
Every open answer is tagged with a theme and sentiment, so you know what drives the number.
Trigger from your tools
Send after a ticket closes in Zendesk or a deal closes in HubSpot, automatically.
Detractor follow-up
A workflow opens an anonymous conversation with anyone scoring 6 or lower.
Segments that matter
Plan, region, account owner and tenure as dimensions from your CRM.

Templates to start from

Or describe your own and Polzy drafts it
Relationship NPS
The recommend question plus one follow-up, quarterly.
2 questions · 1 minUse
Post-support CSAT
How the last ticket went, right after it closes.
3 questions · 30 secUse
Onboarding feedback
Thirty days in: setup, docs and first value.
6 questions · 2 minUse
Churn interview
Why they cancelled, sent the day after.
5 questions · 3 minUse
Themes
SupportProduct qualityPricingOnboardingReliabilityCommunication
Dimensions
PlanRegionAccount ownerTenureCompany size

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